Delivery Information

Delivery Information

At PlayEDgaming, we aim to get your orders to you as quickly and securely as possible. Below is everything you need to know about our delivery process.

1. Delivery Service

• We use Royal Mail 48-Hour Tracked for all UK orders.
• This service provides full tracking, so you can monitor your parcel's journey.
• Once dispatched, you will receive a tracking number via email.

2. Delivery Times & Costs

• Orders are processed and dispatched within 1 working day of payment.
• Orders placed after 3pm will be dispatched the next working day.
• Delivery times may be longer during busy periods (e.g., holidays).

3. Where We Deliver

• We currently ship to UK addresses only.
• We do not ship to P.O. Boxes.

4. Lost or Delayed Parcels

• If your parcel hasn't arrived within 5 working days, please contact us at sales@playedgaming.co.uk with your order number.
• If a parcel is confirmed lost by Royal Mail, we will offer a replacement or refund.

5. Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please email us within 48 hours with photos of the issue.
• We will arrange a replacement or refund as needed.

6. Collection Option (If Available)

• If you are local to Whitstable, you may be able to collect your order in-store for free.
• Select Local Pickup at checkout and wait for a confirmation email before collecting.

7. Contact Us

If you have any questions about delivery, reach out to us at:

Email: sales@playedgaming.co.uk
Phone: 07803317885
Address: TBC